WHAT SIZES ARE YOUR SHIRTS? Click on the link below for size measurements SIZE CHART.
HOW MUCH DOES SHIPPING COST? In most cases we offer FREE SHIPPING! However, if we are not running a free shipping promotion the cost is $3.99 for the first item, and $1.95 for any additional item. Items arrive within 3-5 days anywhere within the U.S.A. We also offer USPS Priority Shipping for $9.99. Items arrive within 2-3 days.
WHAT METHOD OF PAYMENT DO YOU ACCEPT? We accept PayPal, MasterCard, VISA and American Express cards as forms of payment. Our web site encrypts your login and credit card information in transit.
DO I RECEIVE AN ORDER NOTIFICATION? Customers receive an email order acknowledgement as well as a shipping notification once the order ships. You may contact us by email at cs@CuztomThreadz.com
I MADE A MISTAKE WITH MY ORDER, CAN I CHANGE IT? We process orders as fast as possible so you get your order quickly. Unfortunately, because of this any requests to change an order must be submitted before the item is processed. Once it is processed, it is with the printers and we are no longer able to edit the order. Please reference the size charts listed on our product pages and double check your order before you click submit
MY ADDRESS IS WRONG, WHAT DO I DO? Email us asap at cs@CuztomThreadz.com as soon as possible. Due to how we process orders it may be to late to change the address, in which case we'll resend it for free to domestic address up to one time. International orders will need send additional payment to cover additional shipping charges.
MY ORDER WAS MARKED AS DELIVERED BUT NEVER ARRIVED? If 24 hours goes by and your order still does not arrive, please contact cs@CuztomThreadz.com
WHAT ITEMS ARE RETURNABLE?
- Non custom/personalize item
- Items delivered within 15 days
- Unworn/unused items
- All original tags still attached
- Package intact
WHAT ITEMS ARE NON-REFUNDABLE
- Custom/Personalize items
- Items marked as final sale
- Free gifts or promotional items with retail value
- Gift cards
- Original shipping charges unless it was our mistake
HOW SOON WILL I GET MY REFUND OR EXCHANGE ITEM(s)?
- Once we receive your returned item and it is approve for return or exchange, we will refund your order amount or immediately ship your new item(s). This takes about 2 to 5 business days to receive your refund or new item(s).